Production CRM
Custom Solution for Furniture Manufacturing
industry
Manufacturing
country
Bulgaria
technologies
ASP.NET MVC, Angular,
MS SQL Server, PowerBI
Streamlining Furniture Sales, Orders, and Production Planning in One CRM
The Company
Our client, a furniture manufacturing company, needed a modern way to manage clients, offers, and orders in a more structured and scalable manner.
Their business relied on a dynamic product catalogue, where each order was calculated based on configurable product data, selected materials, and specific client requirements.
Because aggregated material demand had a direct impact on production planning, the company needed a centralized system that could connect customer activity, order processing, and operational planning in one place.
The Product
We developed an end-to-end Manufacturing CRM that supports the full process from offer creation to order management and invoicing.
The system is built around dynamic product catalogues, allowing prices and configurations to be calculated according to predefined business logic while still giving users the flexibility to make manual adjustments when needed. It also provides export options in various formats so different departments can work with the data in the way that suits them best.
Special attention was given to creating compact and practical exports for production workers who prefer paper-based summaries. In addition, the system can be accessed remotely and from mobile devices, making it far more flexible than the company’s previous standalone setup.
The Challenges
The project involved replacing a heavily spreadsheet-dependent workflow that had become difficult to manage and prone to errors.
Product catalogue information had to be regularly imported or manually updated, which added complexity and increased the risk of inconsistency. Production teams also needed clear and compact printed exports that could be easily used on the shop floor.
Before the new system, planning was inefficient because information about orders, clients, and material needs was scattered across files and individuals. There was no centralized visibility into repeating clients or recurring orders, which made forecasting and coordination harder.
On top of that, the company needed better control over material ordering and required access to the system from outside the office or through mobile devices.
The Result
The Manufacturing CRM transformed the company’s ordering and planning process into a much more organized and reliable workflow. With all critical information managed in one centralized system, the business gained full reporting capabilities based on accurate and well-structured data.
Product pricing became more precise thanks to predefined cost calculation logic and better material selection, while the reduction in spreadsheet-based work significantly minimized errors. Employees were able to access the system from mobile devices instead of relying on a single standalone machine, which improved flexibility and responsiveness.
Most importantly, order information could now be shared smoothly between employees and departments, creating better coordination, stronger planning, and a more efficient overall operation.